Terms & Conditions

Terms of Use
PaulPenders.in reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service. PaulPenders.in disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the local courts.
PaulPenders.in reserves the right to refuse service to anyone at any time. PaulPenders.in shall not be responsible for any damage caused by the use of its website.

Warranty and Liability
PaulPenders.in does not warrant and shall not be responsible for the damage arising out of the use of the products listed on its site. If a product delivered to you is different than as described on the website, PaulPenders.in is liable only to change the product. Paul Penders.in is not responsible for delays arising out of force majeure.

Copyright and Intellectual Property
All information displayed, transmitted or carried on PaulPenders.in is protected by copyright and other intellectual property laws. This site is designed, updated and maintained independently by PaulPender.in. You should not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, perform, display or in any way commercially exploit any of the content at PaulPenders.in

Privacy Policy
At PaulPenders.in , we respect your privacy as much as you do. We do not share your personal information with others. This information is only used by PaulPenders.in and its partners to ensure the fulfillment of the service requested by you. This includes informing you of promotional offers.


Returns and Refunds

Returns policy
PaulPenders.in follows a transparent; no questions asked returns policy for all full-size products bought off the online store. You can return unused products (unopened & in original packaging) you have ordered by sending us an intimation within 2 days of the date of receipt. Return shipment fees will have to be borne by the customer except in cases where the product is faulty. All shipping fees will be borne by the customer, along with INR 75 COD fees and INR 150 administrative fees. Used products cannot be returned.
There no returns and no refunds available on the Beauty & Jewelry boxes since these are discovery boxes.
Special Instructions for Facial Kits – Products should not have been used and should have the seal intact.
Special Instructions for Cosmetics – Products should not have been tried or used and the packaging should not have been tampered in any way.

How do I return unused goods?
To return unused goods, please email us at Feedback@paulpenders.in and we will guide you through the Return process. The process will depend on your location and the category of the goods you wish to return.


Refund policy
Refunds are processed in a maximum of 15 days from the date on which PaulPenders.in receives returned goods. A refund cheque will be deposited in your bank account in case of Cash on Delivery orders. The cheque will be made in favour of the “Billing Name” you used when placing the order. In case of prepaid orders through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid.

Authenticity Guarantee
At PaulPenders.in, we only stock authentic products. All our items are genuine and come directly from the manufacturer or from an authorized supplier. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have concerns about the authenticity of any of the items you have purchased from us, or are considering purchasing, please contact us directly and we shall be happy to address your concerns

All contests held by PaulPenders.in are across all social media channels.  Paul Penders will pick a winner from any of the social media platforms.